Website & In-Store Terms & Conditions
Half Price Mattress is committed to making your search for the perfect mattress and a great night sleep as pleasurable and easy as possible. Our professionals work tirelessly to ensure you are completely satisfied with the purchase of your mattress, if it turns out you are not completely satisfied with your mattress selection then Half Price Mattress will let you do a one-time reselect.
Comfort Guarantee Terms:
- We recommend giving your new mattress at least 30 days to break-in before deciding to use your one time comfort guarantee option.
- After 30 days but no later then 60 days, you can request for a one-time comfort guarantee exchange.
- Customer must purchase a new mattress protector at the same time they purchased their new mattress.
- Customer is responsible for all 3rd party delivery cost to have their mattress exchanged.
- Returns must be undamaged, unsoiled and free of stains or infestations. All law tags must be attached.
- If you choose a lower priced mattress the balance due will be issued as a store credit.
Half Price Mattress does not have a delivery department therefore we do not offer in-house delivery service, but for the convenience of our customers we can suggest a 3rd party delivery service that the customer can use to deliver their mattress and or furniture. Customer assumes full responsibility with settling directly with 3rd party delivery company any damages caused to their personal property. When customer signs for their products they agree that all items where received in excellent condition free of any cosmetic damages. When Customers are picking up their products they assumes full responsibility for securing their own load properly and are fully aware that Half Price Mattress assumes no responsibility for any damages that an unsafe load has caused.
Layaway/Clearance/Delayed or Canceled Orders
Our layaway program allows our customers 90 days from the date of invoice to pay off their purchase. We require at least 20% down to begin the layaway program. Layaways can be canceled within 30 days but there will be a 20% restocking fee, after 30 days all deposits are non-refundable. All paid orders have a maximum of 90 days for customers to receive their goods, after 90 days the invoice is then null and void and any payments made are forfeited in full.
Store Credits are valid for a period of 30 days after issue date, after 30 days the store credits will expire and are no longer available to use.
Furniture/Special Order Products
All furniture related products and special order related products cannot be returned or exchanged for any reason what so ever. “All Sales Final”.
Half Price Mattress is committed to offering only top quality mattresses that are designed to last many trouble free years. if for any reason the mattress you purchased does not hold up to manufacture warranty specs then we will be happy to assist you with the warranty claim process.
Manufacture Warranty Terms:
- ALERT! Manufacture warranty is VOID if claimed mattress is soiled, stained, bug infested, damaged due to abuse, tears, snags or rips in fabric or if manufactures law tags have been removed.
- Note: A waterproof mattress protector will help protect your mattress against soil, stains and infestations.
- Manufacture warranty only covers the internal components inside the mattress.
- Manufacture does not cover body impressions less than 1 1/2″.
- NOTE: Customer will be required to pay a one time inspection fee for $60.00 to the claim inspector in order to validate warranty claim.
- If manufacture approves a mattress replacement customer will be responsible for any 3rd party delivery fees associated with delivery of new replacement mattress.
- If customer chooses an upgraded mattress model for their replacement, customer will be responsible for increased price difference, If customer chooses a lower priced mattress the price difference will be issued as a store credit.
- For more information please contact our customer Service Department at: (888) 664-0089
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Half Price Mattress collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
please contact us at:
Half Price Mattress
1214 Wigwam Pkwy Henderson, NV 89074